Flashcards Arabia
Help
Last updated
We’re here to help. Email hello@flashcardsarabia.com, or message us on WhatsApp at +971 4 229 0966. We reply within one working day. Support hours: Monday–Friday, 9am–6pm UAE time (GMT+4).
1.Restore your purchases
Go to Grown-ups → Sets & purchases → Restore purchases. Sets bought with this Google account unlock again on this device.
2.Refunds
- Ask Google through your Google Play order history. If Google sends you to us, email hello@flashcardsarabia.com.
- When a refund goes through, the set leaves your library.
3.Your sets on another device
Sign in with the same account in Grown-ups → Account, and your sets open there too.
4.Downloading sets
- A set downloads in full before it plays, with its size shown first. A set you buy downloads by itself.
- Downloading needs internet. Downloaded sets then play offline.
- Downloads wait for Wi-Fi, unless you turn on “Use mobile data” in Grown-ups → Downloads & storage or start a download there yourself. You can remove downloads there too.
5.Delete your data
- To delete your account: Grown-ups → Account → Delete account, then type DELETE. Or email privacy@flashcardsarabia.com from your account’s address.
- Without an account: to clear your child’s progress and the downloaded sets from this device, go to Grown-ups → Account → Erase this device’s data. Deleting the app removes everything the app keeps.
6.Keep little hands in the app
- Use app pinning: go to Settings → Security (or Security & privacy) → App pinning. The name differs a little between phones.
7.Report a problem or a worry
Is something wrong with a card, a sound or a picture, or does anything in the app worry you? Email hello@flashcardsarabia.com and tell us the set and the card.
8.Privacy and terms
- Our privacy notice: /app/legal/privacy.
- Our App Terms: /app/legal/app-terms.