Flashcards Arabia

Help

Last updated

We’re here to help. Email hello@flashcardsarabia.com, or message us on WhatsApp at +971 4 229 0966. We reply within one working day. Support hours: Monday–Friday, 9am–6pm UAE time (GMT+4).

1.Restore your purchases

Go to Grown-ups → Sets & purchases → Restore purchases. Sets bought with this Google account unlock again on this device.

2.Refunds

  • Ask Google through your Google Play order history. If Google sends you to us, email hello@flashcardsarabia.com.
  • When a refund goes through, the set leaves your library.

3.Your sets on another device

Sign in with the same account in Grown-ups → Account, and your sets open there too.

4.Downloading sets

  • A set downloads in full before it plays, with its size shown first. A set you buy downloads by itself.
  • Downloading needs internet. Downloaded sets then play offline.
  • Downloads wait for Wi-Fi, unless you turn on “Use mobile data” in Grown-ups → Downloads & storage or start a download there yourself. You can remove downloads there too.

5.Delete your data

  • To delete your account: Grown-ups → Account → Delete account, then type DELETE. Or email privacy@flashcardsarabia.com from your account’s address.
  • Without an account: to clear your child’s progress and the downloaded sets from this device, go to Grown-ups → Account → Erase this device’s data. Deleting the app removes everything the app keeps.

6.Keep little hands in the app

  • Use app pinning: go to Settings → Security (or Security & privacy) → App pinning. The name differs a little between phones.

7.Report a problem or a worry

Is something wrong with a card, a sound or a picture, or does anything in the app worry you? Email hello@flashcardsarabia.com and tell us the set and the card.