Help centre
Frequently asked questions
Everything parents usually want to know before and after buying. Tap a question to see the answer.
Buying & pricing
What do I get when I buy a set?
Instant online access to every card in the set, in all five languages, inside our flashcard player. Open it on any phone, tablet or computer by signing in to your account.
There’s nothing to download or install, and no subscription — you pay once per set.
Are the cards physical or digital?
Digital. You play the cards on screen in the flashcard player, with pictures, words and tap-to-hear audio. Nothing is posted to you.
How much do sets cost, and how do bundle savings work?
Each set shows its price in AED, including 5% VAT. Buy more than one set in the same order and the whole order is discounted: 2 sets save 5%, 3 sets save 10% and 4 or more sets save 25%.
The discount is worked out automatically in your cart, before you pay.
Do prices include VAT?
Yes. Every price is in AED and already includes 5% VAT, so there’s nothing to add at checkout. Your order confirmation email and your orders in Orders & account show our TRN (100259315800001) and the VAT included.
Can I try a set before buying?
Yes. Every set page has a free preview of the first 6 cards in the player, in all five languages. You don’t need an account to try it.
How do I pay? Is it secure?
Checkout is handled by Stripe, a global payments provider. You can pay by card, or with Apple Pay or Google Pay on supported devices.
Your card details go straight to Stripe — we never see or store them.
Do I need an account to buy?
No. You can check out as a guest: Stripe asks for your email, and we set up your account with it. The browser you paid on opens your sets straight away.
On any other device, sign in with that email — we’ll send you a one-time sign-in link. If you already have an account with that email, the new sets are simply added to it.
Will I get a receipt?
Yes. We email an order confirmation straight after payment, and your orders — with payment receipts — are always listed in Orders & account. The confirmation email and your orders there show our TRN (100259315800001) and the VAT included in the price.
Can I buy a set as a gift?
Not yet — there’s no gift option. Sets go to the account of the person who pays, and an account is for one household.
Buying for your own family? Just sign in with your account on the family’s phones and tablets. If the sets are for another family, email hello@flashcardsarabia.com before you buy and we’ll help.
Playing the flashcards
Which devices does it work on?
Any recent phone, tablet or computer with a web browser — iPhone, iPad, Android, Mac, Windows or Chromebook. There’s no app to install: sign in, open your library and tap Play.
Tip: add flashcardsarabia.com to your home screen for a full-screen, app-like feel.
Does it work offline?
Not yet — the player needs an internet connection for now. Offline play is something we’d like to add in future.
What ages are the sets for?
Babies, toddlers and preschoolers, roughly 1 to 6. Each set shows its suggested ages.
Look & listen mode suits the youngest: picture and word together, read aloud as each card appears. Older children enjoy Learn mode, where they guess before flipping the card.
What are the play modes?
Look & listen shows the picture and word together and reads each card aloud. Learn shows the picture first; flip to reveal the word and mark it “I know it” or “Still learning”. Slideshow plays the set hands-free with audio. Review brings back only the cards still being learnt.
You can also shuffle the cards and choose whether the word shows on the picture side.
Is the player safe for my child to use?
It’s designed for little hands: big buttons, no ads and nothing to buy inside the player. To leave, you press and hold the exit button, so a stray tap won’t take your child anywhere else.
We still recommend sitting together — naming things side by side is half the fun.
Does it remember progress?
Yes. In Learn mode you can mark each card “I know it” or “Still learning”. Progress is saved to your account, so Review mode can focus on the tricky cards on any device, and the player remembers where you left off.
Languages & audio
Which languages are included?
Every set includes all five: English, Arabic, Spanish, French and Mandarin Chinese. There’s nothing extra to buy.
Switch the card language any time in the player, or turn on bilingual mode to show two languages on each card.
Which Arabic do you use?
Modern Standard Arabic, written with full tashkeel (vowel marks) so every word is easy to read aloud, plus an optional English-letter pronunciation guide.
Family cards use the standard words أُمّ (Mum) and أَب (Dad). Add the name your child uses for each person and it appears on their card.
Mandarin is shown in simplified characters with Hanyu Pinyin and tone marks.
How does tap-to-hear work?
Tap the speaker button and a clear, natural voice reads the word. Each language has its own voice, made with AI speech technology, so it sounds the same on every phone, tablet and computer.
For English, choose a British or American accent in the player, under the card language. The American accent also uses American words, like Mom, Airplane and Truck.
Family names you type are read by your device’s own voice. If a name has no sound, add a voice for its language, then reopen the player:
- iPhone or iPad: Settings › Accessibility › Spoken Content › Voices.
- Android: search Settings for “Text-to-speech output”, then choose Speech Services by Google › Install voice data.
- Windows: Settings › Time & language › Speech › Add voices.
Family cards & privacy
How do personalised family cards work?
Family sets include cards like Mum, Dad, Grandma and Uncle. In My family, add the name your child uses for each person — “Teta”, “Baba Ali”, “Aunty Sara” — and a photo if you like, and those cards in your family sets show your family instead of the illustration.
You can set this up before or after you buy. Adding photos needs a confirmed email address, so we know the account is yours. Edit everything any time: every family set you own uses the same family profile, so you only add each person once.
What happens to our family photos?
They are private to your account: shown only to you when you’re signed in, never shared or published, and never used for advertising or to train AI. They’re used for one thing — your cards.
Photos are resized in your browser before upload, which also strips hidden data such as location. Delete any photo, or all your family details, whenever you like.
Do I have to add photos?
No. Every family card has a friendly illustration, so family sets work well without photos. You can add names only, photos only, both, or neither.
Your account
How long do I keep my sets?
For as long as you keep your account. Sets don’t expire and there’s no subscription.
How do I sign in?
Enter your email and we’ll send you a one-time sign-in link — no password to remember. You can also set a password if you prefer.
How do I change my email address?
You can’t change it yourself yet. Email hello@flashcardsarabia.com from the address you use now, tell us the new one, and we’ll move your sets across.
Can I use it in a nursery or classroom?
Sets are licensed for use at home. Using them in a nursery, school or for paid teaching needs our written permission first — email hello@flashcardsarabia.com and tell us about your setting.
How do I delete my account?
Go to Orders & account and choose Delete my account. We remove your family photos and names, learning progress and sign-in details straight away.
We keep a record of past orders (what was bought, when and for how much) because UAE law requires businesses to keep financial records.
Refunds & help
What’s your refund policy?
If you’re not happy, email us within 14 days of your purchase and we’ll refund the whole order in full — no questions asked.
Refunds are for whole orders: once a refund is processed, every set in that order leaves your library. Only want to return one set from a bundle? Tell us — we’ll refund the order, and you can buy again just the sets you want to keep.
How do I get help?
Email hello@flashcardsarabia.com and include your order number if you have one (it starts with FC-). We reply within one working day; our support hours are Monday–Friday, 9am–6pm (GST).