Help centre
Frequently asked questions
Everything parents usually want to know before and after buying. Tap a question to see the answer.
Buying & pricing
What do I get when I buy a set?
Instant online access to every card in the set, in all five languages, inside our flashcard player. Open it on any phone, tablet or computer by signing in to your account.
The website needs nothing installed, and there’s no subscription — you pay once per set.
Are the cards physical or digital?
Digital. You play the cards on screen in the flashcard player, with pictures, words and tap-to-hear audio. Nothing is posted to you.
How much do sets cost, and how do bundle savings work?
Each set shows its price in AED, including 5% VAT. Buy more than one set in the same order and the whole order is discounted: 2 sets save 5%, 3 sets save 10% and 4 or more sets save 25%.
The discount is worked out automatically in your cart, before you pay. Buying every set? The all-sets offer prices them together, and includes every set we publish later.
What do I get for AED 99?
Every set on sale today, with every card in all five languages, plus every set we publish later. New sets land in your library automatically, at no extra cost.
It’s one payment of AED 99, including 5% VAT, for the whole collection. Add every set to your cart and the offer’s price applies there, before you pay.
Do I get new sets?
Yes, with the all-sets offer: every set we publish after you buy is added to your library automatically, for as long as we offer the service. There’s nothing more to pay and nothing to sign up for.
Sets bought on their own, or in a smaller bundle, don’t include later sets. You can take up the all-sets offer whenever you like, and you only pay your share of it.
I already own some sets — what do I pay?
Your share of AED 99. We take off the value of the sets you already own: if they make up a quarter of the shop’s list prices, you pay three quarters of AED 99. It’s never more than the normal bundle price for the sets you don’t have yet.
Sign in before you check out, so we know which sets are yours. Your cart shows the exact amount, and every set we publish later is included too.
Is it a subscription?
No. It’s one payment: there’s nothing to renew, and nothing more to pay when new sets arrive.
If it isn’t right for your family, ask within 14 days for a full refund. The whole order is refunded, and the sets it gave you, new ones included, leave your library.
Do prices include VAT?
Yes. Every price is in AED and already includes 5% VAT, so there’s nothing to add at checkout. Every order gets a tax invoice by email, showing the VAT included, and every refund gets a tax credit note by email. You’ll also find both with the order in Orders & account.
Can I try a set before buying?
Yes. Every set page has a free preview of the first 6 cards in the player, in all five languages. You don’t need an account to try it.
Are any sets free?
Yes. Farm Animals, Rainbow Colours and Flags of the Arab World are free in full, and you don’t need an account to play them. Every other set lets you try 6 cards free first.
How do I pay? Is it secure?
Checkout is handled by Stripe, a global payments provider. You can pay by card, or with Apple Pay or Google Pay on supported devices.
Your card details go straight to Stripe — we never see or store them.
Do I need an account to buy?
No. You can check out as a guest: Stripe asks for your email, and we set up your account with it. The browser you paid on opens your sets straight away.
On any other device, sign in with that email — we’ll send you a one-time sign-in link. If you already have an account with that email, the new sets are simply added to it.
Will I get a receipt?
Yes. We email a tax invoice straight after payment, and your orders — with payment receipts — are always listed in Orders & account. The invoice and your orders there show the VAT included in the price.
Can I buy a set as a gift?
Not yet — there’s no gift option. Sets go to the account of the person who pays, and an account is for one household.
Buying for your own family? Just sign in with your account on the family’s phones and tablets. If the sets are for another family, email hello@flashcardsarabia.com before you buy and we’ll help.
Playing the flashcards
Which devices does it work on?
Get our app on iPhone, iPad and Android. Or play in the browser on any recent phone, tablet or computer — Mac, Windows and Chromebook too. The website needs nothing installed: sign in, open your library and tap Play.
Tip: playing in the browser? Add flashcardsarabia.com to your home screen for a full-screen, app-like feel.
Does it work offline?
On the website, not yet — it needs an internet connection. Offline play in the browser is something we’d like to add in future.
In our app, yes. Downloading needs internet. Downloaded sets keep playing offline, and update the next time you connect. A set opened by a free week stops when the free week ends.
What ages are the sets for?
Babies, toddlers and preschoolers, roughly 1 to 6. Each set shows its suggested ages.
Look & listen mode suits the youngest: picture and word together, read aloud as each card appears. Older children enjoy Learn mode, where they guess before flipping the card.
What are the play modes?
Look & listen shows the picture and word together and reads each card aloud. Learn shows the picture first; flip to reveal the word and mark it “I know it” or “Still learning”. Slideshow plays the set hands-free with audio. Review brings back only the cards still being learnt.
You can also shuffle the cards and choose whether the word shows on the picture side.
Is the player safe for my child to use?
It’s designed for little hands: big buttons, no ads and nothing to buy inside the player. To leave, you press and hold the exit button, so a stray tap won’t take your child anywhere else.
We still recommend sitting together — naming things side by side is half the fun.
Does it remember progress?
Yes. In Learn mode you can mark each card “I know it” or “Still learning”. Progress is saved to your account, so Review mode can focus on the tricky cards on any device, and the player remembers where you left off.
Languages & audio
Which languages are included?
Every set includes all five: English, Arabic, Spanish, French and German. There’s nothing extra to buy.
Switch the card language any time in the player, or turn on bilingual mode to show two languages on each card.
Which Arabic do you use?
Modern Standard Arabic, written with full tashkeel (vowel marks) so every word is easy to read aloud, plus an optional English-letter pronunciation guide.
Family cards use the standard words أُمّ (Mum) and أَب (Dad). Add the name your child uses for each person and it appears on their card.
How does tap-to-hear work?
Tap the speaker button and a clear, natural voice reads the word. Each language has its own voice, so it sounds the same on every phone, tablet and computer.
For English, choose a British or American accent in the player, under the card language. The American accent also uses American words, like Mom, Airplane and Truck.
We only ever play our own recordings, never your device’s voice. Family names you type appear on their cards, without sound.
No sound at all? Check the volume and the silent switch, then tap the speaker button again.
Family cards & privacy
How do personalised family cards work?
Family sets include cards like Mum, Dad, Grandma and Uncle. In My family, add the name your child uses for each person — “Teta”, “Baba Ali”, “Aunty Sara” — and a photo if you like, and those cards in your family sets show your family instead of the illustration.
You can set this up before or after you buy. Adding names or photos needs a confirmed email address, so we know the account is yours. Edit everything any time: every family set you own uses the same family profile, so you only add each person once.
Put your family in age order, oldest first, and say whose child each cousin is: some languages have different words for an older and a younger brother, or for each kind of cousin, and the cards use the right one.
What happens to our family photos?
They are private to your account: shown only to you when you’re signed in, never shared or published, and we never look at your photos or use them for anything else. They’re used for one thing — your cards.
Photos are resized in your browser before upload, which also strips hidden data such as location. Delete any photo, or all your family details, whenever you like.
Do I have to add photos?
No. Every family card has a friendly illustration, so family sets work well without photos. You can add names only, photos only, both, or neither.
Your account
How long do I keep my sets?
For as long as you keep your account. Sets don’t expire and there’s no subscription.
How do I sign in?
Enter your email and we’ll send you a one-time sign-in link — no password to remember. You can also set a password if you prefer.
How do I change my email address?
You can’t change it yourself yet. Email hello@flashcardsarabia.com from the address you use now, tell us the new one, and we’ll move your sets across.
Can I use it in a nursery or classroom?
Sets are licensed for use at home. Using them in a nursery, school or for paid teaching needs our written permission first — email hello@flashcardsarabia.com and tell us about your setting.
How do I delete my account?
Go to Orders & account, choose Delete my account and type DELETE to confirm. We remove your family photos and names, learning progress and sign-in details straight away.
If you haven’t confirmed your email address yet, we ask you to do that first, so only the person who reads that inbox can delete the account. Tap Send confirmation link, open the link we email you and tap Confirm my email, then come back to Orders & account to delete it.
We keep a record of past orders (what was bought, when, for how much and the email used to pay) because UAE law requires businesses to keep financial records.
Refunds & help
What’s your refund policy?
If you’re not happy, email us within 14 days of your purchase and we’ll refund the whole order in full — no questions asked.
Refunds are for whole orders: once a refund is processed, every set in that order leaves your library. Only want to return one set from a bundle? Tell us — we’ll refund the order, and you can buy again just the sets you want to keep.
How do I get help?
Email hello@flashcardsarabia.com and include your order number if you have one (it starts with FC-). We reply within one working day; our support hours are Monday–Friday, 9am–6pm (GST).