Refund policy

If you’re not happy with your order for any reason, ask within 14 days of your purchase and we’ll refund the whole order in full. You don’t need to give a reason — though we’re always grateful to hear what we could do better.

Email hello@flashcardsarabia.com (or reply to your order confirmation email) with:

• your order number — it starts with “FC-” and is in your confirmation email and in Orders & account;
• the email address you used at checkout.

We’ll reply by email to confirm. Our support hours are Monday–Friday, 9am–6pm (GST).

• We refund the money to the card or wallet you paid with, through Stripe.
• Your bank or card provider usually shows the refund within 5–10 working days. We’ll send you a Stripe reference if you need to chase it.
• Every set in the refunded order is removed from your library when the refund is processed.

A refund always covers a whole order: you get back everything you paid for it, and access ends for every set in that order. We can’t refund a single set from an order that has several.

Bought a bundle and only want to return one set? Email us and we’ll refund the whole order. You can then buy the sets you want to keep again, in a new order — the bundle discount on it depends on how many sets it has.

If a set doesn’t work as described — for example, cards are missing or won’t load — and we can’t fix it, we’ll refund its order whenever you bought it.

Bought a set twice by mistake (for example, once as a guest with another email)? Tell us and we’ll refund the order that includes the duplicate at any time. If that order had other sets in it, you can buy them again in a new order.

This policy is in addition to your rights under UAE consumer protection law, which it doesn’t affect.

If you were charged but can’t see your sets, first try signing in with the email you used at checkout. If they’re still missing, email hello@flashcardsarabia.com with your order number or the date and amount of the payment, and we’ll sort it out quickly.

Please contact us before disputing a payment with your bank — it’s usually much faster for everyone.