Refund policy

If you’re not happy with an order on our website for any reason, ask within 14 days of your purchase and we’ll refund the whole order in full. You don’t need to give a reason — though we’re always grateful to hear what we could do better.

Sets bought in our app are paid to Apple or Google, so they handle refunds under their own rules, and the 14-day promise above doesn’t apply to them:

• App Store purchases: ask Apple through its Report a Problem page.
• Google Play purchases: ask through your Google Play order history. If Google sends you to us, email hello@flashcardsarabia.com.

When a refund goes through, the set leaves your library. To get your app purchases back on a new device, use Restore purchases in the app’s Grown-ups area.

Email hello@flashcardsarabia.com (or reply to your order confirmation email) with:

• your order number — it starts with “FC-” and is in your confirmation email and in Orders & account;
• the email address you used at checkout.

We’ll reply by email to confirm. Our support hours are Monday–Friday, 9am–6pm (GST).

• We refund the money to the card or wallet you paid with, through Stripe.
• Your bank or card provider usually shows the refund within 5–10 working days. We’ll send you a Stripe reference if you need to chase it.
• Every set in the refunded order is removed from your library when the refund is processed.
• If you bought the all-sets offer at a lower price because you already owned some sets, refunding the order that gave you one of them also ends the all-sets order, and we refund that too. Refunds in such cases are at our discretion.

A refund always covers a whole order: you get back everything you paid for it, and access ends for every set in that order. We can’t refund a single set from an order that has several.

Bought a bundle and only want to return one set? Email us and we’ll refund the whole order. You can then buy the sets you want to keep again, in a new order — the bundle discount on it depends on how many sets it has.

If a set doesn’t work as described — for example, cards are missing or won’t load — and we can’t fix it, we’ll refund its order whenever you bought it. For a set bought in our app, we’ll fix it or help you ask Apple or Google for a refund.

Bought a set twice by mistake (for example, once as a guest with another email)? Tell us and we’ll refund the order that includes the duplicate at any time. If that order had other sets in it, you can buy them again in a new order. Bought the same set on our website and in our app? Tell us and we’ll refund the website order.

This policy is in addition to your rights under UAE consumer protection law, which it doesn’t affect.

If you were charged but can’t see your sets, first try signing in with the email you used at checkout. If they’re still missing, email hello@flashcardsarabia.com with your order number or the date and amount of the payment, and we’ll sort it out quickly.

Please contact us before disputing a payment with your bank — it’s usually much faster for everyone.